FAQ's
Are my sessions confidential?
Yes, what is discussed in your session remains between you and I, unless:
- You give me explicit permission to discuss with a third party (your GP, partner, etc)
- I perceive that you are at risk of seriously harming yourself or another person
- If my notes are subpoenaed by a court of law
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Should any of the above scenarios transpire, I will always have a conversation with you first before taking action.
Any notes taken by myself in session are also stored within secure electronic software.
Can I claim with medicare or private insurance?
At this stage, you cannot claim our sessions through Medicare or your private health insurer. Should this change, you will be notified.
What are your fees and do you offer discounts for students or low-income earners?
My fees are $132 ($120+GST), and are payable the day of your appointment. For students and low-income earners, I do offer a sliding scale fee depending on your individual circumstances. If you'd like to discuss this further with me, please contact me for a chat.
Do you offer in-person appointments?
At this stage I only offer telehealth (online and phone) appointments. For video conferences, you will receive a custom link sent from my client management software prior to your appointment. You do not need to download any apps or software to click on this link or participate in the session. Should there be unexpected internet issues or power outages, sessions can continue via phone if you feel comfortable.
How many sessions am I entitled to?
There is no limit to how many sessions you are entitled to. As an example, people will usually book up to 10 -12 sessions over a calendar year. Appointments are usually spaced out fortnightly, and then booked in as needed. I am committed to checking in with you throughout our sessions to see how you feel you're progressing and how much support you require.
What if I need to cancel my session?
Sometimes things come up and we can't make the allotted time or forget that we have a booking. Due to limited availability, if you need to cancel your appointment, please give me 48 hours notice. Late cancellations will incur the full appointment fee. More information about this can be found on my terms and conditions page.